Important terms and conditions
Terms and conditions
Terms and Conditions for Booking Party Packages and Non-Refundable Deposit:
Booking Confirmation:
A party booking is considered confirmed once we receive a non-refundable deposit.
Deposit
The deposit amount is £50 is required to secure your desired date and time.
Payment:
The remaining balance for the party package is due 2 days before your party date. You will be sent a secure link to pay this online.
Cancellation and Rescheduling:
The non-refundable deposit will not be refunded in the event of cancellation. If you provide at least 14 days; notice prior to the event, we may be able to reschedule your party to an available date within three months without additional charge however cancellations made with less than 14 days notice cannot be changed and the balance will be due at the original time agreed.
- We can postpone parties under exceptional circumstances.
Failure to make your final payment prior to your party will result in your party being assumed cancelled on your behalf.
Changes to Party Package:
– We will make every effort to accommodate your requests, but additional charges may apply for any changes made after the initial booking.
We cannot downgrade packages once booked.
Party Venue:
It is the responsibility of the client to secure and arrange the venue for their chosen time and date booked with us. Any additional costs or requirements associated with the chosen venue are the client's responsibility.
Liability:
While we take every precaution to ensure the safety and well-being of all party attendees, we cannot be held liable for any accidents, injuries, or damages that may occur during the event. Parents/ guardians are responsible for their children at all times.
Force Majeure:
– In the event of unforeseen circumstances beyond our control, such as natural disasters or extreme weather conditions, we reserve the right to reschedule the party or provide an alternative solution under your existing deposit.
Bouncy castles:
We apologize for the inconvenience, but unfortunately, our party packages cannot work along side a bouncy castle. Bouncy castles must be put down for our arrival as they effect the service we provide and the loud generators make it hard for guests to hear us and concentrate. If you still choose to hire a bouncy castle at the same time as our service we cannot provide the full experience you have booked.
Party attendance policy:
Our party attendance policy states that if more children attend your party than the number you have originally booked, an additional fee will be added for each additional child. This is to ensure that we can accommodate the extra attendees and provide a safe and enjoyable experience for all.
Our arrival to set up:
-Please ensure someone is at your venue to allow us entry 20 minutes before your party start time (2 hour parties).
If there is a delay in us setting up due to the above or if the venue is reached late due to the customer sending incorrect address details it may impact the allotted time for the party. In such cases, we may not be able to stay extra beyond the agreed-upon duration. It is crucial to let us into your venue on time to ensure that the party can be set up and conducted as planned.
Final confirmation:
Accuracy is crucial when it comes to booking details and addresses. We kindly request that you double-check the information provided to ensure its accuracy and notify us immediately if you notice any discrepancies. We cannot be held accountable for any mistakes you make on your booking form that lead to delays.
Please contact us with any questions you may have prior to sending your booking form and deposit to ensure you are fully happy with the service we provide and our terms and conditions.
By returning your booking form and submitting the non-refundable deposit, you acknowledge and agree to abide by these terms and conditions. We appreciate your understanding and cooperation. If you have any questions or concerns, please feel free to contact us.
BEHAVIOUR
Rude or aggressive behaviour towards our staff will not be tolerated. Should our performers experience this they will suspend the party immediately.
ALCOHOL AND DRUG USE
The use of drugs is strictly forbidden at our parties/ events along with excessive use of alcohol.
If our performer witnesses this they will leave the event and no refunds will be given.